Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account, subject to the below terms. This Policy applies to all products bought from Landline Phone (TSG Pty Ltd).
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
package your products safely and securely in the original box for protection during transit,
clearly mark your return reference number (telephone number) on the outside of the parcel; and
include all accessories and parts that were sold with the product.
Please note that no return or replacement will be done where malicious damage of the equipment could be determined.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached.
it is not missing any accessories or parts
you can log a return by calling 012 023 1001 within 2 days of delivery to you or collection by you of the unwanted product. After 2 days, you can only return a product if it is defective.
Changed your mind? Or want to exchange?
Where you have changed your mind and would like a different product, you can return it – provided the product is not:
Damaged and it must be unused
In its original packaging
There are no missing parts
If the product you require is a more expensive product, then an invoice will be sent to you for the difference and only once the original product was returned in the condition as stated above.
Once the invoice has been paid, the new product will be couriered to you
If the product is a less expensive product, then your account will be credited with the difference once the original product was returned in the condition as stated above.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will process the purchase and have it delivered within 5 working days from paying the difference in price in the case of a more expensive product and 5 working days after the return of a product in the case of a less expensive product.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on our website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to contact us on 021-2010500 to inform us of any part/s that is missing so that we can arrange to have any missing part/s delivered to you. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 5 days of the return (or refund you if that is your preference).
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within within1 day of such delivery/collection by phoning 021 2010500 or by sending an email to email@example.com
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of high quality, and in good working order, and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return.
faults resulting from normal wear and tear,
damage arising from negligence, user abuse or incorrect usage of the product,
damage arising from electrical surges or sea air corrosion,
damage arising from a failure to adequately care for the product,
damage arising from unauthorized alterations to the product,
where the specifications of a product, although described on our website (www.landlinephone.co.za), do not suit you.
If you have received a product that turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 5 days after delivery/collection of the product
You can do so by phoning 021 2010500 or send an email to firstname.lastname@example.org and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product or credit your account with the purchase price of the product (or refund you if that is your preference). If the replacement takes longer than 7 working days, we will get in touch with you to see if you would rather receive a credit/refund.
4: Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse TSG Pty Ltd for the cost of collecting the product from you and the cost of having the product returned to you.